At your service: Introducing Diamond Concierge
We designed the Casa Diamond experience with the pursuit of excellence in mind, and we are continually seeking out new ways to further deliver for our clients. To that end, we’ve rolled out a new feature inside our Casa App to better serve you.
Today, what used to be the “Help” tab has become “Diamond Concierge,” your portal to bitcoin security management. Within the new design, you’ll find a reimagined flow for accessing Casa and premier bitcoin security assistance.
Just look for the bell 🛎
Diamond Concierge is your personal gateway to Casa, located at the bottom of Casa App. Just tap the bell. Inside the Diamond Concierge tab, we’ve organized a suite of services to provide you with maximum access to accommodate your schedule:
- Call Client Advisor (Available 9 a.m. to 7 p.m. EST)
- Email Us (24/7)
- Schedule a Consultation (By Request)
- Emergency Call (24/7)
- Emergency Lockdown
📞 Get phone assistance right away
Through Diamond Concierge, you can now access a direct line to a Client Advisor. Call us when you need assistance. Our Client Services team will be ready to help with anything you need, whether you need help with inheritance planning or a simple transaction walkthrough. This level of access is only available to Diamond clients.
Don’t have time to talk? You also have the option to email us or schedule a consultation, and our team will follow up with you.
[Please note: The Call Client Advisor feature is separate from our Emergency Call feature, which is available 24/7]
🔒 Upgrade your security anytime
There’s no one-size-fits-all solution to secure wealth management. To successfully manage your assets, you need a nuanced security plan tailored to your individual needs. Casa Diamond was developed to help you navigate this complexity and to move in lockstep with you and your estate, beginning with accessible, five-star service.
Our Diamond Concierge tab brings you closer to the answers you need to protect your bitcoin. We look forward to serving you.
🚀 Give your bitcoin superior protection
With Casa Diamond, you can manage your bitcoin with lifetime security and maximum control. Our Diamond plan features a 3-of-5 multisig (with an optional 6th private key for estate planning) and is designed for clients storing significant bitcoin holdings. Ready to learn more? Book a consultation with a Client Advisor now.